In case your TV app doesn’t show the QR code to sync your TV and phone:
- If the TV has not been synced yet, check the internet connection on your TV or external device.
Each time the TV app shows a QR code it is taking it from the internet. If you have a slow internet connection, the app won’t load the code.
- If the TV is already synced, it will not show a QR code.
In this case, you can stream from the mobile account you have synced to that TV. Each TV or external device can only be actively synced to one user at a time.
To show the QR code and sync the TV again:
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- Log out of the TV app and log back in with the new account.
- Delete the device from your mobile app, going to Profile – Settings – TVs and Devices.
If the problem persists, try relaunching the app.
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