If you were charged immediately after subscribing to Premium, you may have already enjoyed the 7-day free Premium trial before.
Check your membership history in your Receipts. If you have receipts of Premium membership payments, you have already been a Premium member before. Bear in mind the trial will not appear in your receipts unless you stayed Premium afterwards.
If you have never been Premium before and you still weren’t granted the 7-day free trial Premium period, contact us. We will get back to you with further assistance.