If you were charged immediately after subscribing to Premium or Basic, you may have already enjoyed the 7-day free trial before.
Check your membership history in your Receipts. If you have receipts of Premium or Basic membership payments, you have already been a Premium or Basic member before. Bear in mind the trial will not appear in your receipts unless you stayed Premium or Basic afterwards.
If you have never been Premium or Basic before and you still weren’t granted the 7-day free trial period, contact us. We will get back to you with further assistance.