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Phone doesn’t read QR - WindowSight | Art & Photography for TVs
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A new WindowSight is coming

We’re currently rebuilding the WindowSight app to deliver a faster, more immersive art experience.

During this transition, some features may be temporarily unavailable.
Thank you for your patience — something beautiful is coming very soon

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Phone doesn’t read QR

If your mobile app cannot read the QR code:

  • Check that this device has not been synced already. 
  • Make sure you have allowed WindowSight to access the Camera. 
  • Relaunch the app on your mobile and TV (in case the mobile app is not processing the information properly).
  • Make sure your mobile camera is working properly and can read the code.


If your camera still doesn’t work, you can also go to go.windowsight.com/login-tv on your browser, login with your account and then type the code that appears on your TV, with the format XXX-XXX-XXXX

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  • Last updated: January 31, 2026