Why did my Trial not activate?

If you are experiencing WindowSight as a Free member after completing the process to become a Premium or Basic member, consider the following options:

Check that the process completed correctly.

  1. Go to Account Settings > Account > Membership.
  2. Check that the membership plan is Premium/ Basic and not Free.



If you have already enjoyed the trial before, the next time you subscribe to Premium or Basic, you will not have the 7-day free trial.

If you don’t know if you had Premium or Basic before, you can check your membership history in your Receipts. Bear in mind the trial will not appear in your receipts unless you stayed Premium afterwards.

If you have never been Premium or Basic before and you still weren’t granted the 7-day free trial period, contact us. We will get back to you with further assistance.

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