Mobile app crashes

In case that the application suddenly crashes, it can be caused by one or more of the following:

  • Incompatible version of your operative system. 
  • Incompatible technical specifications of the device.
  • Lack of storage space. 

We recommend you to update your device to the latest version and free up space on your phone.

Consider closing background applications to reduce power consumption.


If the problem persists, 

  • Check for updates of your device’s OS.
  • Uninstall the app and download the latest version from your device’s marketplace.
  • Contact us and report the problem specifying the details of the device that you are using (operative system, brand, model and app version).