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Support › Account and Payment › Premium

Why is my Premium on Hold?

Premium on Hold is a membership state that occurs when payments cannot proceed. If yours has, it will state it in your Settings > Account.

Update your payment information to resume Premium. You can use WindowSight as a Free member until then.

Suspended accounts may see their Premium as On Hold. If you have already reactivated your account, update your payment information to resume Premium.

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