If you are experiencing WindowSight as a Free member and your account should be Premium, try the following:
- Log out and back in to your account.
- Check that your Premium membership is active in the account you are having issues with.
- Check the status of your membership in your Account page.
- Check if your Premium has been put on Hold.
- Check the status of your payment on your bank statement.
If Premium is still not working, contact us stating the steps you have taken and the email linked to your WindowSight account.